Return & Refund Policy
Return & Refund Policy
Last Updated: March 25,2026
1. Return Eligibility
We accept returns under the following conditions:
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Items must be reported within 7 days of delivery
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Plants must be in original condition (unplanted, not repotted, and not damaged by customer)
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Proof of purchase (order number or receipt) is required
⚠️ Due to the perishable nature of live plants, we do NOT accept returns for:
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Normal plant stress from shipping (e.g., slight wilting, minor leaf drop)
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Damage caused by improper care after delivery
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Seasonal dormancy conditions
2. Live Arrival Guarantee
- We guarantee that all plants arrive alive and in healthy condition.
If your plant arrives damaged or dead:
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Contact us within 48 hours of delivery
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Provide clear photos of the plant and packaging
We will offer:
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Replacement (if available), or
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Full/partial refund
3. Non-Returnable Items
The following items are non-returnable:
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Clearance or final sale items
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Custom orders or bulk wholesale orders
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Gift cards
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Opened soil, fertilizers, or gardening supplies
4. Return Process
To initiate a return:
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Email us at: [your email]
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Include:
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Order number
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Description of issue
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Photos (if applicable)
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If approved:
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We will provide return instructions
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Customer is responsible for return shipping unless item is defective or incorrect
5. Refunds
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Refunds are issued to the original payment method
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Processing time: 3–7 business days after inspection
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Shipping fees are non-refundable unless due to seller error
6. Exchanges
We only replace items if:
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They are defective
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Incorrect item was shipped
7. Shipping Damage
If your package arrives visibly damaged:
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Take photos before opening
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Contact us immediately
Contact Information
[Arcadia Farm Nursery]
Email: [support@arcadiafarmresort.com
Phone: [863]456-3300
Location: [Arcadia, Florida]